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Home > Dropshipping Information & Terms > Trade/ Dropshipping Terms & Conditions >
All orders are by cleared funds (orders will not be dispatched until they are paid for in full). Orders paid by Credit/Debit cards through Google Checkout are dispatched immediately, BACS payments are dispatched as soon as payment shows in our account, Cheque payments are not cleared for 14 days.
With the exception of Non Recorded Post, we are responsible for orders reaching you or your customer, orders failing to be delivered will be re-sent at our expense. The Non Recorded Post option is only available for orders with a product total cost of less than £5, because Non Recorded Post cannot be tracked, we accept no responsibility for non arrival or loss of parcels using this postal option, dealers choosing Non recorded Post do so at their own risk. Orders received that are incorrect should be advised within 2 days of delivery.
If a product is faulty please inform us and ask your customer to return the item to us within 14 days of receipt. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage should be at reasonable cost). If the product is simply unsuitable, we can offer an exchange or credit note towards another purchase. All postage costs involved with an item that is unsuitable will be absorbed by yourself or the buyer. The delivery address for returns is:
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Funky Town Returns Dept
3 Heart Meers, Bristol, BS14 9NY
Returned items should be sent recorded for the customers security.
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If a product arrives safely but fails at some point during the six month warranty period, the cost involved in dealing with the replacement are shared between you and Funky Town. If a product has to be replaced we will cover the cost of sending out the replacement, the cost of returning the product to us is between you and your customer. If a returned product is found to be not faulty, the product will be returned to the customer at their expense.
In order for us to process your order as a dropship order, please include "dropship order" in the notes box during checkout. No invoice details will be included in your customer order, so they will not receive any information that is not meant for them. A return address label is attached to each order with our returns address on it (see above), if an order cannot be delivered the Post Office will keep it for five days, after that it will be returned to sender.
Every effort is made to ensure that all products are in full supply where available, if for whatever reason an item is not in stock we will let you know as soon as possible so that you can feed this information back to your buyer.
Every effort is made to ensure that the information on this site is accurate, but we accept no liability for any errors on the site. The opening of accounts is at the discretion of the company, Funky Town reserves the right to suspend or close accounts that misuse our system, or for any other reason without notice.
Funky Town reserves the right to change the terms & Conditions without notice. |
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